Citadel Law Website Privacy Policy
Effective Date: JANUARY 1, 2026
This Privacy Policy explains how Citadel Law (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or interact with our website at https://citadellaw.com/ (the “Website”), contact us, schedule an appointment, communicate with us by email or phone, opt in to Text/SMS communications, or make payments online.
If you do not agree with this Privacy Policy, please do not use the Website.
1. Scope
This Privacy Policy applies to information collected through the Website and related online services that link to this Privacy Policy.
This Privacy Policy does not necessarily cover:
- information collected offline (for example, in-person meetings), or
- information collected in the context of an attorney-client relationship once you become a client under a signed engagement agreement (which may be subject to additional confidentiality and recordkeeping obligations).
2. Information We Collect
We collect information in the following ways:
2.1. Information you provide to us
You may choose to provide information when you:
- fill out a contact form, intake form, or consultation request
- schedule an appointment
- subscribe to updates (if offered)
- communicate with us by email, phone, or Text/SMS
- submit payment information for online payments
Examples of information you may provide include:
- identifiers and contact details (name, email, phone number, mailing address)
- appointment details (preferred date/time, reason for consult)
- information you type into forms/messages describing your situation (which may include sensitive details if you choose to share them)
- payment-related information (see Section 6)
Please avoid submitting highly sensitive information through general website forms (such as Social Security numbers, full bank account numbers, or complete account credentials) unless we specifically request it through a secure method.
2.2. Information collected automatically (cookies and similar technologies)
When you use the Website, we (and our service providers) may automatically collect:
- device and browser data (device type, browser type, operating system)
- usage data (pages viewed, links clicked, time spent, referring/exit pages)
- approximate location (derived from IP address)
- IP address and log data
- cookies, pixels, tags, and similar technologies (see Section 5)
2.3. Information from third parties
We may receive information from:
- service providers that help us operate the Website (hosting, analytics, appointment scheduling, messaging)
- payment processors (confirmation of payment status and limited transaction details)
- marketing/advertising partners (if used), such as aggregated campaign performance data
3. How We Use Information
We use information for purposes such as:
- Responding to inquiries and communicating with you
- Scheduling and managing consultations/appointments
- Providing requested services (and evaluating whether we can take a matter, including conflict checks as needed)
- Processing payments and sending confirmations/receipts
- Improving the Website (analytics, troubleshooting, performance)
- Security and fraud prevention (protecting the Website, users, and our systems)
- Marketing and advertising (where permitted and if used, including measuring effectiveness)
- Legal and regulatory compliance and enforcing our terms/policies
4. How We Disclose Information
We may disclose information in the following circumstances:
4.1. Service providers and vendors
We may share information with vendors that help us operate our business and the Website, such as providers of:
- website hosting and content delivery
- appointment scheduling and communications tools
- analytics and website performance tools
- Text/SMS messaging platforms
- payment processing (see Section 6)
- security and spam prevention tools
These providers are authorized to use information only as needed to provide services to us and consistent with applicable law and contractual obligations.
4.2. Legal requirements
We may disclose information if we believe disclosure is necessary to:
- comply with law, regulation, subpoena, court order, or legal process
- respond to lawful requests by public authorities
- protect rights, safety, and security of our clients, the public, the Firm, or others
- investigate fraud or security issues
4.3. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be disclosed as part of that transaction, subject to appropriate protections.
4.4. With your direction/consent
We may disclose information when you direct us to do so or consent.
5. Cookies, Analytics, and Tracking
5.1. Cookies and similar technologies
We may use cookies, pixels, tags, and similar technologies to:
- operate the Website and remember preferences
- understand how visitors use the Website
- measure and improve marketing efforts (if used)
- help with security and fraud prevention
5.2. Your choices
You can control cookies through:
- your browser settings (block/delete cookies)
- any cookie banner or consent tool we may provide (if implemented)
- opt-out mechanisms offered by certain advertising/analytics providers (if used)
Blocking cookies may affect Website functionality.
5.3. “Do Not Track” signals
Some browsers offer “Do Not Track” (“DNT”) signals. Because there is not a single, universally accepted standard for DNT, our Website does not currently respond to DNT signals (or may not respond consistently across all pages/visitors). We provide other choices described in this Privacy Policy (such as cookie controls and opt-out rights where applicable).
6. Online Payments
If you make a payment through the Website, payments are processed by third-party payment processors. We typically receive limited information such as:
- payment status/confirmation
- transaction date
- amount paid
- partial payment method details (for example, last four digits) depending on the processor
We do not intentionally store full payment card numbers on our Website servers. The payment processor’s privacy practices apply to the payment transaction.
Payment does not create an attorney-client relationship by itself.
7. Text/SMS Privacy Disclosures
If you provide your phone number and opt in to receive Text/SMS communications:
- We may send messages related to inquiries, scheduling, reminders, and service-related communications.
- Message frequency may vary; message and data rates may apply.
- You can opt out by replying STOP; for help replyHELP or contact us using Section 14.
We may share your phone number and messaging content with service providers that deliver Text/SMS messages on our behalf (e.g., messaging platforms), solely to provide the messaging service and consistent with this Privacy Policy and applicable law.
Do not text confidential or highly sensitive information unless we have instructed you to use Text/SMS for that purpose.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- respond to inquiries
- maintain business records
- comply with legal, ethical, tax, accounting, or regulatory requirements
- resolve disputes and enforce agreements
Retention periods vary depending on the type of information and why we collected it.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet or method of storage is completely secure. We cannot guarantee absolute security.
10. Links to Third-Party Sites
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
11. Children’s Privacy
The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
12. California Privacy Disclosures
This section applies to California residents and describes certain rights to the extent the California Consumer Privacy Act, as amended (including the California Privacy Rights Act) applies to our business practices.
12.1. Categories of personal information (examples)
Depending on how you interact with us, we may collect the following categories (as defined by California law):
- identifiers (name, email, phone number, IP address)
- internet or electronic network activity (pages viewed, clicks, device identifiers)
- geolocation data (approximate location derived from IP)
- professional or employment-related information (if you provide it)
- sensitive personal information (only if you choose to provide it, such as certain government ID numbers or financial details)
12.2. Purposes for collection and use
We collect and use personal information for the business purposes described in Section 3 (e.g., communications, scheduling, payments, security, improvement, and compliance).
12.3. Disclosure of personal information
We may disclose personal information to service providers and vendors for business purposes (see Section 4), and to comply with law.
12.4. “Sale” or “Sharing” of personal information
We do not sell personal information for money in the traditional sense. However, some uses of cookies/analytics/advertising technologies (if enabled) may be considered a “sale” or “sharing” under California law, depending on configuration. If we engage in “sale” or “sharing” as defined by California law, you have the right to opt out (see Rights below).
12.5. Your California privacy rights (where applicable)
California residents may have the right to:
- Know/Access: request access to certain personal information we collected about you
- Delete: request deletion of certain personal information
- Correct: request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (if applicable)
- Limit the use/disclosure of sensitive personal information (if applicable)
- Non-discrimination for exercising privacy rights
12.6. How to exercise your rights
You (or an authorized agent) can submit a request by:
- Email: info@citadel.law
- Phone: (800) 662-0882
- Mail: 2372 Morse Ave., Irvine 92614
We may need to verify your identity depending on the type of request and the sensitivity of the information involved.
12.7. Authorized agents
If you use an authorized agent to submit a request, we may require proof of authorization and may also verify your identity directly with you.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was most recently revised. Changes are effective when posted on the Website.
14. Contact Us
If you have questions about this Privacy Policy or your privacy choices, contact:
Citadel Law
Address: 2372 Morse Ave., Irvine, CA 92614
Phone: (800) 662-0882
Email: info@citadel.law