Citadel Law Website Terms of Service (Terms of Use)
Effective Date: JANUARY 1, 2026
These Website Terms of Service (“Terms”) govern your access to and use of https://citadellaw.com (the “Website”), which is owned and operated by Citadel Law (“Citadel Law,” “Firm,” “we,” “us,” or “our”).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, do not use the Website.
1. Website Purpose
The Website is provided for informational and marketing purposes regarding the Firm’s services, including estate planning and related legal services. The Website is not intended to be a substitute for legal advice.
2. No Legal Advice
Information on the Website (including blog posts, FAQs, checklists, videos, downloads, and general educational materials) is provided for general informational purposes only and does not constitute legal advice.
Laws and regulations change and may vary by jurisdiction and specific facts. You should consult a licensed attorney regarding your particular situation.
3. No Attorney–Client Relationship
Using the Website, submitting a form, sending an email, initiating a chat, scheduling a consultation, or making a payment through the Website does not create an attorney–client relationship between you and the Firm.
An attorney–client relationship is formed only when:
- the Firm confirms we can represent you after any necessary conflict checks, and
- you and the Firm sign a written engagement agreement (and any required disclosures are provided).
4. Do Not Send Confidential or Time‑Sensitive Information
Do not send confidential, sensitive, privileged, or time-sensitive information through the Website, any website form, chat feature, scheduling tool, email, or text message unless and until the Firm has confirmed in writing that we represent you.
Information you submit before an engagement may not be treated as confidential or privileged.
Deadlines: If you have a legal deadline (statute of limitations, court deadline, or similar), do not rely on the Website. Contact an attorney promptly.
5. Jurisdictional Limitations
Citadel Law’s attorneys are licensed in California. The Website is not an offer to provide legal services in jurisdictions where the Firm is not authorized to practice.
6. Attorney Advertising; Results Not Guaranteed
The Website may be considered attorney advertising in some jurisdictions.
- Prior results do not guarantee a similar outcome.
- Any descriptions of results, testimonials, endorsements, or case outcomes (if any) are not a promise, warranty, or prediction regarding the outcome of your matter.
7. Eligibility
You represent that you are at least 18 years old (or the age of majority where you live) and that you have the legal capacity to enter into these Terms.
8. Changes to These Terms
We may update these Terms at any time by posting a revised version on the Website and updating the “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
9. Online Scheduling, Consultations, and Intake
If the Website allows you to request or schedule a consultation:
- Appointment requests are not guaranteed until confirmed by the Firm.
- The Firm may require an intake form and conflict check prior to confirming any appointment.
- Consultation fees (if any) will be disclosed at or before scheduling/confirmation.
- The Firm reserves the right to decline representation, consistent with ethical obligations.
Cancellations/Rescheduling (optional): If you want a formal policy, add it here (e.g., “24 hours notice required” and any no-show fee). If you don’t want fees, you can remove this subsection entirely.
10. Online Payments
The Website may allow you to make payments to the Firm (e.g., consultation fees, flat fees, deposits, or invoices).
- Payments may be processed through third‑party payment processors.
- The Firm does not guarantee uninterrupted payment processing and is not responsible for third‑party processor outages or errors.
- Any fee arrangement, scope of work, and refund terms are governed by the written engagement agreement and applicable law and rules.
- Where applicable (for example, advanced fees), funds may be handled consistent with applicable professional responsibility and client trust accounting requirements.
Important: Online payment does not, by itself, create an attorney–client relationship.
11. Text/SMS Communications Consent
If you provide your phone number through the Website or otherwise, you consent to receive communications from the Firm by phone call and text message/SMS for purposes such as responding to inquiries, scheduling, appointment reminders, and service-related messages.
- Message frequency may vary.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information in Section 24.
Note: Text messaging is not guaranteed to be secure. Do not text confidential or time-sensitive information unless and until you are a client and have been instructed to do so.
12. Email and Electronic Communications
Email and internet communications can be insecure and may not be confidential. You agree that the Firm is not liable for unauthorized access to communications transmitted through the internet, email, or SMS, to the extent permitted by law.
13. User Submissions
If you submit information through the Website (forms, uploads, chat, email links, etc.), you represent that:
- the information is accurate to the best of your knowledge; and
- you have the right to provide it.
You agree not to submit unlawful, defamatory, infringing, or malicious content, and not to upload viruses or harmful code.
14. Intellectual Property
The Website and its content (including text, graphics, logos, designs, videos, audio, downloads, and software) are owned by the Firm or its licensors and are protected by intellectual property laws.
You may view and print pages for your personal, noncommercial use. You may not copy, reproduce, republish, distribute, modify, create derivative works, publicly display, or exploit Website content without our prior written consent, except as permitted by law.
15. Acceptable Use
You agree not to:
- Use the Website for unlawful purposes or in violation of any applicable laws
- Attempt to gain unauthorized access to the Website, servers, accounts, or systems
- Interfere with the Website’s operation or security (including introducing malware)
- Scrape, crawl, harvest, or collect information from the Website without permission
- Misrepresent your identity or submit false information
We may suspend or block access to the Website at any time for any reason, including suspected misuse.
16. Third‑Party Links and Tools
The Website may contain links to third‑party websites or services (including scheduling tools, payment processors, analytics, maps, and social media platforms). We do not control third parties and are not responsible for their content, privacy practices, security, or terms. Your use of third‑party services is at your own risk and subject to their terms.
17. Disclaimers
THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FIRM DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, secure, error‑free, or that content will be complete, accurate, or current.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE FIRM (OR ITS ATTORNEYS, EMPLOYEES, AGENTS, OR AFFILIATES) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FIRM’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE SHALL NOT EXCEED THE GREATER OF: (a) $500, OR (b) THE AMOUNT YOU PAID TO USE THE WEBSITE (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
19. Indemnification
You agree to indemnify, defend, and hold harmless the Firm and its attorneys, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Website, (b) your violation of these Terms, or (c) your violation of any law or third‑party rights.
20. Privacy Policy
Your use of the Website is also subject to our Privacy Policy, which is incorporated into these Terms by reference: https://citadellaw.com/privacy-policy.
21. Arbitration Agreement (Including Class Action Waiver)
PLEASE READ THIS SECTION CAREFULLY. It affects how disputes are resolved.
21.1 Agreement to Arbitrate
Except as provided in Section 21.2 (Exceptions), you and the Firm agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Website (a “Dispute”) will be resolved by binding arbitration, rather than in court.
This arbitration agreement is intended to be interpreted broadly and includes claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
21.2 Exceptions
Either party may choose to bring a Dispute in small claims court if it qualifies and remains in that court.
Either party may also seek temporary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access or misuse of the Website, pending the outcome of arbitration.
21.3 Arbitration Administrator and Rules
The arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, including (if applicable) the AAA Consumer Arbitration Rules.
21.4 Arbitration Location and Format
Unless you and the Firm agree otherwise, the arbitration will take place in Orange County, California, or may be conducted by video conference, telephone, or written submissions, as permitted by the AAA rules.
21.5 Fees and Costs
Payment of filing and arbitration fees will be governed by the AAA rules and applicable law. The arbitrator may award fees and costs to the extent permitted by law.
21.6 Authority of Arbitrator
The arbitrator will have exclusive authority to resolve any Dispute, including disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide issues relating to the validity of the class action waiver in Section 21.7 to the extent required by law.
The arbitrator may award any relief permitted by law, subject to the limitations in these Terms.
21.7 Class Action Waiver
To the maximum extent permitted by law, you and the Firm agree that Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.
The arbitrator may not consolidate more than one person’s claims or preside over any form of class, collective, or representative proceeding, to the extent permitted by law.
21.8 Opt‑Out Right
You may opt out of this arbitration agreement by sending an email to info@citadel.law with the subject line “Arbitration Opt‑Out” within 30 days of the date you first accept these Terms (such as your first use of the Website). Your opt‑out notice must include your name and the email address and/or phone number you provided (if any). Opting out of arbitration will not affect any other part of these Terms.
21.9 Governing Law for Arbitration Agreement
This arbitration agreement is governed by the Federal Arbitration Act (FAA) to the extent applicable, and otherwise by applicable California law, without regard to conflict of law principles.
21.10 Survival
This arbitration agreement will survive termination of these Terms and your use of the Website.
22. Governing Law and Venue for Non‑Arbitrable Disputes
To the extent any Dispute is not subject to arbitration (or if arbitration is opted out), these Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any such Dispute shall be brought exclusively in the state or federal courts located in Orange County, California, and you consent to personal jurisdiction and venue there.
23. Severability; No Waiver
If any provision of these Terms is held unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.
Failure by the Firm to enforce any right or provision will not be deemed a waiver of such right or provision.
24. Contact Information
Citadel Law
Address: 2372 Morse Ave., Irvine, CA 92614
Phone: (800) 662-0882
Email: info@citadel.law